Privacy Statement
Last modified: February 26, 2026
INTRODUCTION
Laurel Hill Escrow Services Company ("Company" or "we") is one of Canada's Leader in Escrow Agent Services, providing cash and securities escrow services in connection with commercial and corporate transactions. We respect your privacy and are committed to protecting it by complying with this Privacy Policy.
This Privacy Policy describes:
How we collect, use, disclose, and protect the personal information of our customers and website users ("you").
Describes the types of information we may collect from you or that you may provide when you visit the website https://www.lhescrow.com (our "Website").
Our practices for collecting, using, maintaining, protecting, and disclosing that information.
We will only use your Personal Information in accordance with this Privacy Policy unless otherwise required by applicable law. We limit our collection of Personal Information to that which is necessary for the purposes we have identified, and we use such information only for those purposes.
"Personal Information" means any information about an individual whether the individual can be identified directly or indirectly..
This Privacy Policy applies to our processing of Personal Information in connection with the escrow and paying agent services offered by the Company (the “Services”), including when you:
When you visit or use our Website;
When you communicate with us in connection with the administration of an escrow and paying agent arrangement, including by email, telephone, text message or secure file transfer platforms;
When you engage with us by any means (e.g., Website form, telephone, etc.) or agree to receive communications (e.g., email, text messages, etc.) from us.
For clarity, this Privacy Policy does not apply to the processing of data by third parties who act on behalf of the Company or, clients using our Services to process data, or operators of third-party websites/services that you choose to access through our Services. We are not responsible for the content or privacy practices of such third-party websites/services, and we encourage you to review their privacy policies before using them
Please read this Privacy Policy carefully to understand our practices for processing your information. If you do not agree with our Privacy Policy and practices, your choice is not to use our Services.
By, using our Services, you indicate that you understand, accept, and consent to the practices described in this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Services after we make changes indicates that you accept and consent to those changes, so please check the Privacy Policy periodically for updates. We will also notify you in advance of any material changes to this Privacy Policy subject to applicable laws.
INFORMATION WE COLLECT ABOUT YOU
Through our Services, we collect and use several types of Personal Information from and about you, including:
Client Contact Information — processed to provide our Services and communicate with you.
Name, mailing address, email, telephone number
Identification Information — Processed to verify identity and authority of parties and authorized representatives; to comply with anti-money laundering, tax, and regulatory obligations; to maintain accurate records in connection with escrow arrangements.
Name, date of birth, Social Insurance Number (SIN), applicable tax identification numbers
Financial and Account Information — To process deposits and releases of escrowed funds; to facilitate wire transfers or electronic funds transfers; to reconcile and administer escrow accounts.
Bank name, account number, account address, other payment instructions
Usage & performance information — Collected through cookies on our Services to help us understand how the Services are used and to improve their functionality and overall user experience.
Browser type and version, time zone setting, clickstream data, IP-linked browsing behavior, session identifiers, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Services, and usage details.
We also collect non-personal information, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature.
DISCLOSURE OF YOUR INFORMATION
We may disclose Personal Information that we collect or you provide as described in the table below:
Service Providers
We may disclose Personal Information to third-party service providers (such as web hosting services providers, secure file transfer platforms, and computer server service providers) to enable us to provide requested services, as well as for the Website improvement and optimization. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information in compliance with applicable laws.
Professional Advisors
We may disclose Personal Information to our legal, financial, accounting or other consultants to the extent necessary to operate our business and comply with applicable laws.
Law Enforcement & Other Government Agencies
We may disclose Personal Information to comply with legal obligations and respond to lawful requests. We verify that the request is legitimate before responding. For greater clarity, we may disclose Personal Information or other information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
Business Transaction
We may disclose Personal Information if the Company merges with another entity, is subject to a corporate reorganization, sells or transfers all or part of its business, assets or shares (in which case we will require such entity to assume our obligations under this Privacy Policy, or inform you that you are covered by a new privacy policy).
Affiliates
We may disclose Personal Information to affiliated entities, such as the Laurel Hill Advisory Group Company) (in which case we will require such entities to honor this Privacy Policy and applicable laws).
Protection of Rights and Safety
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Other Purposes
We may use or disclose Personal Information to fulfill the purpose for which you provide it, for any other purpose disclosed by us at the time you provide the information, or for other purposes with your consent.
TRANSFERRING YOUR PERSONAL INFORMATION
Personal Information may be stored on our servers and systems, as well as on those of our contractors, service providers, and other third parties we use to support our business.
We may process, store, and transfer your Personal Information outside of your region of residence (including in the United States). The privacy laws in those jurisdictions may or may not be equivalent to Canadian privacy laws. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian privacy legislation.
Please contact us to obtain further information about Company practices regarding service providers outside of Canada.
DATA SECURITY
The security of your Personal Information is very important to us. We use physical, technical, and administrative measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.
However, information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure, and no security can provide absolute protection. As a result, we do not ensure, warrant or guarantee the security or integrity of such information.
DATA RETENTION
Except as otherwise permitted or required by applicable law or regulation, we retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. Subject to applicable laws, we reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. As required or permitted by law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your Personal Information; (ii) the right to receive computerized Personal Information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; and (iv) the right to request information about data processing.
If you have questions regarding how to exercise your rights or wish to submit a request, please contact our Compliance and Risk Officer at the email address below.
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us by email to the Compliance and Risk Officer (contact information as below). Please note that if you withdraw your consent we may not be able to provide you with particular Services. We will explain the impact to you at the time to help you with your decision.
CHILDREN’S PRIVACY
We do not knowingly collect Personal Information from children under the age of majority in your region. If you are the parent or legal guardian of a child under the age of majority who has provided us with Personal Information, please contact us by email to the Compliance and Risk Officer (contact information as below) to ask us to stop using or to delete that information.
CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' Personal Information, we will notify you through a notice on the Website home page, subject to applicable laws.
We include the date the Privacy Policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
CONTACT INFORMATION
We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. Please contact us at:
Compliance and Risk Officer
70 University Avenue, Suite 1440, Toronto, ON, M5J 2M4